# Chad — Full Reference for LLMs

> A pre-built team of AI agents that automates customer support, sales, and operations for e-commerce and service businesses.

## Overview

Chad is an AI agent platform. Instead of making businesses build, configure, or orchestrate AI agents, Chad provides a pre-built team of specialized AI agents — Support, Sales, Shipping, and more — that arrive ready to work. After a 30-minute onboarding call, Chad's engineers configure everything. Businesses go live in 3 days.

Chad is designed for e-commerce brands, local service businesses (massage parlors, wellness studios, medspas, catering companies), gyms, and CPG brands. It operates across WhatsApp, email, and web chat in 50+ languages with native fluency.

## How It Works

1. **Onboarding call (30 minutes):** Chad's engineers discuss your business needs and gather context — your website, support docs, historical tickets, tone preferences, and workflows.
2. **Training:** Chad ingests your website content, support documentation, and historical tickets. It learns from your highest-rated agent responses to match your quality standards.
3. **Go live (within 3 days):** Your AI team starts handling customer inquiries across all connected channels. No prompts to engineer, no flows to configure.
4. **Continuous improvement:** Fine-tune tone and accuracy with simple controls. Chad improves over time based on feedback and new training data.

## Capabilities

### Customer Support Automation
- Autonomous ticket resolution (90% first-reply resolution rate)
- Intelligent ticket routing and tagging
- Edge case escalation to human agents
- FAQ auto-resolution
- Post-purchase NPS surveys
- Angry customer detection and priority routing

### Sales & Lead Management
- Inbound lead qualification
- Lead capture from conversations
- Cart recovery and abandoned checkout follow-up
- Cross-selling at checkout
- Returning shopper recognition and personalized greetings

### Order & Shipping Operations
- Order status tracking and updates
- Return and refund processing
- Warranty claim handling
- Shipping address verification
- Store credit issuance
- Fraudulent order detection

### Appointment & Booking
- Appointment booking and confirmation
- Booking validation and rescheduling

### Multi-Channel & Multi-Language
- WhatsApp Business automation
- Email support
- Web chat
- Native fluency in 50+ languages
- Consistent experience across all channels

### CRM & Workflow Sync
- CRM synchronization
- monday.com integration
- Subscription management (pause, cancel, modify)
- New account onboarding

## Key Metrics

| Metric | Value |
|--------|-------|
| Response time improvement | 87% faster |
| First-reply resolution rate | 90% |
| Cost per ticket resolved | $0.53 |
| Language support | 50+ languages |
| Time to go live | 3 days |

## Integrations

Chad connects to the tools businesses already use:

- **E-commerce:** Shopify
- **Payments:** Stripe
- **Helpdesks:** Zendesk, Gorgias
- **Messaging:** WhatsApp
- **Project management:** monday.com
- **Returns:** Loop, Happy Returns
- **Shipping:** Aftership
- **Email:** Gmail
- **Forms:** Formstack, Google Forms

Chad also integrates with CRMs, legacy tools, and custom platforms.

## Security & Compliance

- **No AI training on your data:** Enterprise agreements with AI providers ensure customer data is never used for model training.
- **Encrypted storage:** AES-256 encryption at rest on Google Cloud infrastructure.
- **Certifications in progress:** SOC 2, GDPR, CASA 2.
- **Trusted partnerships:** Meta Tech Provider, Shopify Partner.

## Customer Testimonials

**Daniel C., CEO & Founder, All Citizens:**
"Literally half our ticket load disappeared overnight, and another large portion is being handled by Chad's automated checks. Chad is the major reason why we're incredibly lean and profitable."

**Boon Yong S., CEO & Founder, Yong Brother Renovation:**
"We take pride in delivering quality service, but our admin staff were drowning in customer inquiries. I couldn't relax on vacation. Now, everything just runs smoothly."

**Nikko M., Sales Administrator, PINX Catering:**
"I like how it is automatically going to monday.com!!!"

## Team

Chad is built by engineers from Amazon, Alibaba, Uber, Stripe, and J.P. Morgan.

## Getting Started

- **Free trial:** 30-day free trial, no credit card required.
- **Demo:** Book a demo at https://trychad.com/#cta
- **Website:** https://trychad.com
- **App:** https://app.trychad.com

## Verticals & Use Cases

Chad serves businesses across these verticals:

- **E-commerce & DTC brands:** Automate support tickets, process returns, recover carts, and resolve order inquiries without human intervention.
- **Local service businesses:** Massage parlors, wellness studios, medspas, and renovation companies use Chad to handle appointment bookings, answer FAQs, and capture leads from WhatsApp and web.
- **Catering companies:** Automate lead capture, quotation requests, and event inquiries with CRM sync to monday.com or other tools.
- **Gyms & fitness studios:** Handle membership inquiries, class bookings, and billing questions automatically.
- **CPG brands:** Manage wholesale inquiries, retailer communications, and consumer support at scale.

## Comparison Context

Chad competes with Chatbase, Sierra, and Decagon, but differentiates by:
1. **Pre-built team, not a builder:** You don't assemble agents — they arrive ready to work.
2. **White-glove onboarding:** Chad's engineers handle setup, not your team.
3. **Operations beyond support:** Chad handles sales, shipping, bookings, and CRM sync — not just customer service.
4. **3-day go-live:** Faster deployment than platforms that require weeks of configuration.
5. **$0.53 per resolved ticket:** Transparent, predictable cost.