# Chad

> A pre-built team of AI agents that automates customer support, sales, and operations for e-commerce and service businesses.

Chad is an AI agent platform that deploys a ready-made team of specialized AI agents — Support, Sales, Shipping, and more — for your business. No building, no configuring, no orchestrating. You go live in 3 days after a 30-minute onboarding call.

## Who Chad is for

- E-commerce brands (Shopify, DTC, marketplaces)
- Local service businesses (massage, wellness, medspa, catering)
- Gyms and fitness studios
- CPG brands
- Any business that handles customer inquiries across channels

## What Chad does

- Resolves customer support tickets autonomously (90% first-reply resolution)
- Qualifies and captures sales leads
- Manages orders, returns, refunds, and shipping inquiries
- Books appointments and validates bookings
- Routes tickets, tags issues, and escalates edge cases to humans
- Recovers abandoned carts and cross-sells at checkout
- Replies natively in 50+ languages
- Operates across WhatsApp, email, and web chat

## Key metrics

- 87% faster response times
- 90% issues resolved on first reply
- $0.53 per ticket resolved
- 50+ languages with native fluency

## Integrations

Shopify, Stripe, Zendesk, Gorgias, WhatsApp, monday.com, Loop, Happy Returns, Aftership, Gmail, Formstack, Google Forms, and more.

## Security

- Enterprise AI provider agreements: your data is never used to train models
- AES-256 encrypted storage on Google Cloud infrastructure
- SOC 2, GDPR, and CASA 2 certifications in progress
- Meta Tech Provider and Shopify Partner

## Team background

Built by engineers from Amazon, Alibaba, Uber, Stripe, and J.P. Morgan.

## Links

- Website: https://trychad.com
- App: https://app.trychad.com
- Demo: https://trychad.com/#cta
- Extended info for LLMs: https://trychad.com/llms-full.txt