Chad Privacy Policy

Introduction

Chad (the “Company,” “we,” “our” or “us”) values privacy. We constantly keep taking steps to improve the protection of our user information keeping everything as per the guidelines by U.S laws.

This Privacy Policy Document (“Privacy Policy”) is created to inform users of what information we collect, the ways in which we do, what we do with that information, what information is collected by third parties when interacting with us, purchasing or trying our product, subscribing to our services, and using our websites and other digital services that link to this Notice (the “Services”).

By using our Services, you agree to this Privacy Policy along with any additional agreement we may have with you prior or after this. If a scenario arises with conflicting terms between the Privacy Policy and these said agreements, the prevailing term would be that of the said agreement.

This Privacy Policy only applies to Chad when it controls the processing of personal information for its own business purposes (such as when we receive contract information from our business clients (“Clients”) that subscribe to our Services and used for billing purposes). This Privacy Policy does not apply to information we process as a service provider or processor (i.e., not a controller) on behalf of our Clients when they use our Services. If you have questions regarding how our Clients process your information, please contact them directly. We are not responsible for the privacy or data security practices of our Clients. This Privacy Policy also does not apply to any information about current and former employees, job candidates, or contractors and agents acting in similar roles.

What type of personal information do we collect?

This section describes the categories of personal information we collect. While you may not be required to provide us with your personal information to access our general public-facing website Services or review some of our content on the Service, there may be areas on our Service that require us to collect information from you, or about you or your devices used to access the Services. If you do not provide the requested personal information or prevent us from collecting certain information from your device, we may not be able to provide access or use of our Services, or such Services may not operate as intended.

Personal Contact Information

‍Personal information to create an account, register with us as a subscriber to our Services, to receive our newsletter, for us to manage your account, provide support, or for you to participate in webinars, events, programs, marketing, and promotional activities. This includes; your legal name, alias, postal address, email address, online identifiers (such as username and password), account or username, land and mobile phone numbers, social media identifiers (e.g., Twitter handle, Instagram name, etc.), or other similar identifiers that can be used to contact, communicate with, or identify you.

User Experience and Support Information

‍We collect user experience information to help us understand how our Services is accessed, used and how it performs (e.g., activity logs, device ID, browser type, network connection, and IP address). We collect purchase history, order details (items purchased, amount paid, shipping and billing addresses), and the form of payment. If you interact with our Services by contacting us, we will collect your message exchanges. If you have initiated a support inquiry or request, we collect audio, electronic, visual, and other sensory information, such as recordings of interactions with our Service, chat bots, support personnel, and sales teams (e.g., for quality assurance, training, and analysis purposes in accordance with applicable laws). This also includes inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, and behavior.

Payment Information

If you make a purchase, our payment processor will collect your payment method information, such as credit card information, back account information, and types of financial accounts.

Geolocation Information

‍Based on the settings of the device and browser, we collect location data such as longitude and latitude (GPS), IP address or mobile device location, and your city and state through webforms.

Usage Information‍

We use web tracking technologies (e.g., cookies, web beacons, pixel tags and clear GIFs) to operate the Services efficiently and to collect data related to usage of the Services. Such collected data may include the IP address of the Services you visited before and after you visited the Services, the type of browser you are using, what pages in the Services you visit and what links you clicked on, and whether you opened email communications we send to you. Some of this information may be collected using a third-party’s tracking technologies. To learn more about how we use tracking technologies, the related data we collect and your choices, please see our Cookie Notice in Section 6.

Google User Data

When you link your Google account to Chad, we only request the data necessary to provide the features you choose to use.

What we access

Your Google email address and basic profile information
Email content, attachments, and associated metadata from your Gmail account
Information related to email conversations, such as recipients, timestamps, and message context

Why we access it

To enable Gmail integration and allow Chad to interact with your email account
To generate drafts, replies, and other automated outputs within the Services
To personalize and improve the functionality of our Services

We never use your Google user data for advertising purposes.

Human access to Google user data is restricted and only permitted (i) with your explicit permission, (ii) when strictly necessary for security, debugging, or support purposes, or (iii) when required to comply with applicable law.

If we change how we use Google user data, we will (1) update this Privacy Policy and (2) request your consent where required before the new use takes effect.

Retention of Google User Data

We retain Google user data only for as long as necessary to provide the Services and in accordance with this Privacy Policy.

If you disconnect your Google account or request deletion, we will delete the associated Google user data within 3 business days, unless retention is required for legitimate legal or operational purposes.

We do not retain Google user data or derived information in a form that identifies you after deletion.

Google Limited Use Disclosure

We use certain Google API Services (including, but not limited to, Google Sign-In) to give you the option of connecting your Google Account to Chad. When you choose to do so, we may request access to your Google email data and basic profile solely for the purposes listed in this Privacy Policy. We do not request or access any other Google user data beyond what is described here. We request the minimum scope required to implement the feature you have selected and we never “future-proof” by asking for more.

How do we collect your information?

We collect your information in a variety of ways.

Information Provided Directly by you

This includes instances when you visit our Services, subscribe or interact with our Services and Services by filling out a registration form or contacting us, when you participate in our marketing and outreach activities including surveys, contests, promotions, sweepstakes, conferences, webinars or when you otherwise use our Services.

Information Collected from Third Parties

‍We receive information about you from other third parties, such as service providers that help us to build and maintain our Services and that integrate their Services with ours, content providers, entities with whom we partner to sell or promote products and services, telephone and fax companies, authentication service providers, data brokers, and social media networks (including widgets related to such networks). your interactions with third-party integrated or framed third-party services (including social media networks) are governed by the privacy statements of the companies that provide them, not this Notice.

Information Collected Passively

Our Services use tracking technologies to collect information about your experience when accessing and using our Services.

Information Collected from your Employer, Coworkers, or Friends

We collect and process personal information concerning representatives (e.g., employees or contractors) of our Clients (or their representatives) and business partners (suppliers, investors and other business partners). We may also receive your name, address, phone number, and company name from a friend as part of our Referral Program.

Why do we collect your personal information?

We collect and use the information we receive or collect from you or about you for the following purposes:

To provide, enhance, and offer our Services and integrated digital services and products we make available on our Services;
To communicate with you at your request or as required in connection with your purchase, access or use of our Services;
To enable interactions and use of our Services;
To manage, authenticate, and promote the security of your account and the use of our Services;
To create, maintain, customize, administer, and secure your account;
To enter, manage, and fulfill our contract with you or your company;
To process and complete your contact and support requests and send you related information, including purchase confirmations and invoices;
To provide you with customer service and support;
To inform you of and promote additional features, products, and services offered by us or third parties that may be of interest to you unless you have opted-out from receiving such communications or you have not consented to such communications, as required under applicable law;
To diagnose, repair, and track service and quality issues;
To facilitate an order, download, expiration or termination;
To send you transactional messages, provide security alerts and updates, and to communicate with you about our practices;
To manage and promote your invitation and participation in conferences, webinars, and event registrations we promote, sponsor or hold;
To manage and promote your participation in our surveys, contests, promotions, and sweepstakes, if any;
To personalize our Services for you;
To deliver content information relevant to your interests;
To install and configure changes and updates to programs and technologies related to interactions with us and our Services;
To respond to your requests, complaints, and inquiries;
To fulfill a referral request if you participate in our Referral Program or to contact you as a potential Client using your personal information received from a participant of our Referral Program;
To evaluate or audit the usage and performance of programs and technologies related to your interactions with us;
To record phone calls and/or video meetings for quality assurance, training, and analysis purposes;
For credit and payment collection, accounting, and other similar business functions;
For legal, safety, or security reasons, such as:
To comply with legal requirements, establish, exercise or defend against legal claims, whether in court proceedings or in an administrative or out-of-court procedures;
Protect the safety, security, and integrity of our Services and rights of those who interact with us or others;
Review compliance with applicable terms of use, investigate fraudulent transactions, unauthorized access to our Services, content, conduct policy violations, and illegal activities (in compliance with legal obligations under applicable laws); and
Otherwise detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity; and
In connection with corporate transactions, sales, mergers, acquisitions, reorganizations, bankruptcy, and other corporate events, such as complying with requests from a prospective or an actual purchaser interested in our companies and other assets, or in relation to a prospective or actual purchase of companies or assets by us.

When do we disclose your personal information?

We may disclose your information with the categories of recipients and for reasons described below:

Service Providers and Contractors

‍We share your information with third-party service providers working on our behalf, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, data analytics companies, marketing providers, suppliers, professional advisors (legal and consultancy), payment processors, and those that support our business operations such as identity verification, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work for us or on our behalf.

Legal and Law Enforcement

‍We disclose any information without further notice to you to any law enforcement or regulatory authority to the extent required by law or if, in Chad’s reasonable discretion, disclosure is reasonable to:

Investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical or online safety of any person;
Enforce or apply our other agreements and to protect our rights and our property or safety of our users or third parties; or
To establish, exercise and defend against legal claims (including by sharing data with opposing or other related parties to the proceedings and their professional advisors).

Corporate Transactions

We disclose your information to financial advisers, legal service providers, investors, and potential buyers of our business or assets related to any merger, acquisition, sale, financing, or similar transaction.

Marketing

‍We disclose your contact information (name, email, Service URL, etc.) to partners/sponsors/advertisers in connection with our marketing, promotional, advertisements, and other commercial communications.

To the Public

‍If you provide testimonials or provide feedback that you published or intended to be published on the Services or as a Client testimonial, we disclose your post and your name on our Services and marketing materials. Any information you post on our Services might be read, collected, and used by others who access this information.

With your Consent

‍We disclose your information to other third parties with your consent where required by law. However, we may also de-identity, anonymize, or otherwise aggregate the information in a manner that is no longer identifiable of an individual before sharing with third parties for any legally permitted purpose.

How do we protect your information?

We will take reasonable security precautions to protect the security and integrity of your personal information in accordance with this Notice and applicable law. Unfortunately, the internet is not inherently secure, and we cannot guarantee that any safeguards or security measures will be sufficient to prevent a security issue with information transmitted over the internet. Any transmission is at your own risk and your information may be disclosed to third parties in unforeseeable situations or situations that are not preventable even when commercially reasonable protections are employed, such as in the case that Gorgias is subject to a hacking or other attack.

You must take reasonable precautions to prevent unauthorized access to your account and personal information used to access our Services, such as by selecting and protecting passwords and/or other sign-on mechanisms appropriately, limiting access to your device used to sign-in into your account or other authenticated pages on our Services, and by turning off or logging-off from your device if you have auto-login enabled. We also recommend that you take steps to protect against unauthorized access to any devices, networks and applications connected to, or integrated with the Services.

How can you opt out of receiving marketing emails from us?

If you would like to be removed from our marketing mailing list or database, please contact us at hello@trychad.com or follow the unsubscribe directions located in the footer of our electronic marketing messages.

How can you request access to and update your personal information?

You can request to access or update your personal information by using the profile editing tools on the Services or by sending an email request to hello@trychad.com. Please mark your inquiries “Personal Information Access Inquiry.” We will respond to any reasonable request by a user to review or amend his or her account information. We reserve the right to verify your identity in order to process such requests.

Do we transfer information to other countries?

To facilitate our global operations, we may process and store personal information both inside the United States and overseas. Be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country.

California privacy rights & disclosures

We do not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal data about your online activities over time and across sites when you visit the Site or use the Service.

If you are a California resident and we disclose your personally identifiable information to third parties for such third parties’ direct marketing purposes, California’s Shine the Light Law (CA Civil Code Section 1798.83) allows you to request certain information from us about such disclosures. To make a request under the Shine the Light Law, contact us at hello@trychad.com. Please note that under California law, businesses are not required to respond to such requests more than once during any calendar year.

Children’s policy

We do not knowingly collect or attempt to collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information on our website or our other platforms. If you are a parent or legal guardian and think your child has given us information, you can email us at hello@trychad.com. Please mark your inquiries “Children Privacy Inquiry.”

Amendments to this Privacy Policy

We may modify or amend this Privacy Policy from time to time. If we make any material changes, as determined by us, we will notify you of these changes by modification of this Notice, which will be available for review by you on the Services. If any of such changes are unacceptable to you, you should cease interacting with us. Your continued use of our Services following the posting of such changes constitutes your acceptance of those changes.