Chad (the “Company,” “we,” “our” or “us”) values privacy. We constantly keep taking steps to improve the protection of our user information keeping everything as per the guidelines by U.S laws.
This Privacy Policy Document (“Privacy Policy”) is created to inform users of what information we collect, the ways in which we do, what we do with that information, what information is collected by third parties when interacting with us, purchasing or trying our product, subscribing to our services, and using our websites and other digital services that link to this Notice (the “Services”).
By using our Services, you agree to this Privacy Policy along with any additional agreement we may have with you prior or after this. If a scenario arises with conflicting terms between the Privacy Policy and these said agreements, the prevailing term would be that of the said agreement.
This Privacy Policy only applies to Chad when it controls the processing of personal information for its own business purposes (such as when we receive contract information from our business clients (“Clients”) that subscribe to our Services and used for billing purposes). This Privacy Policy does not apply to information we process as a service provider or processor (i.e., not a controller) on behalf of our Clients when they use our Services. If you have questions regarding how our Clients process your information, please contact them directly. We are not responsible for the privacy or data security practices of our Clients. This Privacy Policy also does not apply to any information about current and former employees, job candidates, or contractors and agents acting in similar roles.
This section describes the categories of personal information we collect. While you may not be required to provide us with your personal information to access our general public-facing website Services or review some of our content on the Service, there may be areas on our Service that require us to collect information from you, or about you or your devices used to access the Services. If you do not provide the requested personal information or prevent us from collecting certain information from your device, we may not be able to provide access or use of our Services, or such Services may not operate as intended.
Personal information to create an account, register with us as a subscriber to our Services, to receive our newsletter, for us to manage your account, provide support, or for you to participate in webinars, events, programs, marketing, and promotional activities. This includes; your legal name, alias, postal address, email address, online identifiers (such as username and password), account or username, land and mobile phone numbers, social media identifiers (e.g., Twitter handle, Instagram name, etc.), or other similar identifiers that can be used to contact, communicate with, or identify you.
We collect user experience information to help us understand how our Services is accessed, used and how it performs (e.g., activity logs, device ID, browser type, network connection, and IP address). We collect purchase history, order details (items purchased, amount paid, shipping and billing addresses), and the form of payment. If you interact with our Services by contacting us, we will collect your message exchanges. If you have initiated a support inquiry or request, we collect audio, electronic, visual, and other sensory information, such as recordings of interactions with our Service, chat bots, support personnel, and sales teams (e.g., for quality assurance, training, and analysis purposes in accordance with applicable laws). This also includes inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, and behavior.
If you make a purchase, our payment processor will collect your payment method information, such as credit card information, back account information, and types of financial accounts.
Based on the settings of the device and browser, we collect location data such as longitude and latitude (GPS), IP address or mobile device location, and your city and state through webforms.
We use web tracking technologies (e.g., cookies, web beacons, pixel tags and clear GIFs) to operate the Services efficiently and to collect data related to usage of the Services. Such collected data may include the IP address of the Services you visited before and after you visited the Services, the type of browser you are using, what pages in the Services you visit and what links you clicked on, and whether you opened email communications we send to you. Some of this information may be collected using a third-party’s tracking technologies. To learn more about how we use tracking technologies, the related data we collect and your choices, please see our Cookie Notice in Section 6.
When you link your Google account to Chad, we only request the data necessary to provide the features you choose to use.
We never use your Google user data for advertising purposes.
Human access to Google user data is restricted and only permitted (i) with your explicit permission, (ii) when strictly necessary for security, debugging, or support purposes, or (iii) when required to comply with applicable law.
If we change how we use Google user data, we will (1) update this Privacy Policy and (2) request your consent where required before the new use takes effect.
We retain Google user data only for as long as necessary to provide the Services and in accordance with this Privacy Policy.
If you disconnect your Google account or request deletion, we will delete the associated Google user data within 3 business days, unless retention is required for legitimate legal or operational purposes.
We do not retain Google user data or derived information in a form that identifies you after deletion.
We use certain Google API Services (including, but not limited to, Google Sign-In) to give you the option of connecting your Google Account to Chad. When you choose to do so, we may request access to your Google email data and basic profile solely for the purposes listed in this Privacy Policy. We do not request or access any other Google user data beyond what is described here. We request the minimum scope required to implement the feature you have selected and we never “future-proof” by asking for more.
We collect your information in a variety of ways.
This includes instances when you visit our Services, subscribe or interact with our Services and Services by filling out a registration form or contacting us, when you participate in our marketing and outreach activities including surveys, contests, promotions, sweepstakes, conferences, webinars or when you otherwise use our Services.
We receive information about you from other third parties, such as service providers that help us to build and maintain our Services and that integrate their Services with ours, content providers, entities with whom we partner to sell or promote products and services, telephone and fax companies, authentication service providers, data brokers, and social media networks (including widgets related to such networks). your interactions with third-party integrated or framed third-party services (including social media networks) are governed by the privacy statements of the companies that provide them, not this Notice.
Our Services use tracking technologies to collect information about your experience when accessing and using our Services.
We collect and process personal information concerning representatives (e.g., employees or contractors) of our Clients (or their representatives) and business partners (suppliers, investors and other business partners). We may also receive your name, address, phone number, and company name from a friend as part of our Referral Program.
We collect and use the information we receive or collect from you or about you for the following purposes:
We may disclose your information with the categories of recipients and for reasons described below:
We share your information with third-party service providers working on our behalf, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, data analytics companies, marketing providers, suppliers, professional advisors (legal and consultancy), payment processors, and those that support our business operations such as identity verification, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work for us or on our behalf.
We disclose any information without further notice to you to any law enforcement or regulatory authority to the extent required by law or if, in Chad’s reasonable discretion, disclosure is reasonable to:
We disclose your information to financial advisers, legal service providers, investors, and potential buyers of our business or assets related to any merger, acquisition, sale, financing, or similar transaction.
We disclose your contact information (name, email, Service URL, etc.) to partners/sponsors/advertisers in connection with our marketing, promotional, advertisements, and other commercial communications.
If you provide testimonials or provide feedback that you published or intended to be published on the Services or as a Client testimonial, we disclose your post and your name on our Services and marketing materials. Any information you post on our Services might be read, collected, and used by others who access this information.
We disclose your information to other third parties with your consent where required by law. However, we may also de-identity, anonymize, or otherwise aggregate the information in a manner that is no longer identifiable of an individual before sharing with third parties for any legally permitted purpose.
We will take reasonable security precautions to protect the security and integrity of your personal information in accordance with this Notice and applicable law. Unfortunately, the internet is not inherently secure, and we cannot guarantee that any safeguards or security measures will be sufficient to prevent a security issue with information transmitted over the internet. Any transmission is at your own risk and your information may be disclosed to third parties in unforeseeable situations or situations that are not preventable even when commercially reasonable protections are employed, such as in the case that Gorgias is subject to a hacking or other attack.
You must take reasonable precautions to prevent unauthorized access to your account and personal information used to access our Services, such as by selecting and protecting passwords and/or other sign-on mechanisms appropriately, limiting access to your device used to sign-in into your account or other authenticated pages on our Services, and by turning off or logging-off from your device if you have auto-login enabled. We also recommend that you take steps to protect against unauthorized access to any devices, networks and applications connected to, or integrated with the Services.
If you would like to be removed from our marketing mailing list or database, please contact us at hello@trychad.com or follow the unsubscribe directions located in the footer of our electronic marketing messages.
You can request to access or update your personal information by using the profile editing tools on the Services or by sending an email request to hello@trychad.com. Please mark your inquiries “Personal Information Access Inquiry.” We will respond to any reasonable request by a user to review or amend his or her account information. We reserve the right to verify your identity in order to process such requests.
To facilitate our global operations, we may process and store personal information both inside the United States and overseas. Be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country.
We do not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal data about your online activities over time and across sites when you visit the Site or use the Service.
If you are a California resident and we disclose your personally identifiable information to third parties for such third parties’ direct marketing purposes, California’s Shine the Light Law (CA Civil Code Section 1798.83) allows you to request certain information from us about such disclosures. To make a request under the Shine the Light Law, contact us at hello@trychad.com. Please note that under California law, businesses are not required to respond to such requests more than once during any calendar year.
We do not knowingly collect or attempt to collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information on our website or our other platforms. If you are a parent or legal guardian and think your child has given us information, you can email us at hello@trychad.com. Please mark your inquiries “Children Privacy Inquiry.”
We may modify or amend this Privacy Policy from time to time. If we make any material changes, as determined by us, we will notify you of these changes by modification of this Notice, which will be available for review by you on the Services. If any of such changes are unacceptable to you, you should cease interacting with us. Your continued use of our Services following the posting of such changes constitutes your acceptance of those changes.