Connect Chad's operational AI agents directly into your Shopify store to resolve order tracking, process returns, handle exchanges, and answer product questions—all guided strictly by your store policies.
Give your customers an elevated CX experience by connecting Chad to your Shopify store.
Most customer questions around Shopify require verified data and consistent execution—not speculative deliberation. Shoppers want to know delivery status, verify account details, or understand store policies. Chad's operational agents connect directly into Shopify to resolve inquiries end-to-end, freeing your team to focus on high-value exceptions and customer relationships.
Authenticates shoppers using order numbers and email or phone, retrieves live fulfillment status directly from Shopify, and provides instant delivery updates.
Triggers: Shopper inquires about order status in web chat, WhatsApp, or email
Automated actions: Authenticates customer credentials, Queries Shopify Admin API for order status, Returns tracking URL and carrier status
Handoff: Escalates lost packages or shipping delays to human support with full context
Guides shoppers through self-serve returns based on line-item eligibility and your configured return window, encouraging exchanges or store credit to protect revenue.
Triggers: Customer requests a return or product exchange
Automated actions: Checks item eligibility against written store policy, Calculates return fees and eligible restock amounts, Issues return instructions and shipping details
Handoff: Routes damaged goods claims or out-of-policy requests to support staff
Answers shopper questions on sizing, materials, warranty, shipping speeds, and discount codes using your store's approved documentation.
Triggers: Inbound product or store policy questions
Automated actions: Retrieves grounded answers from approved product and policy documents, Provides verified guidance without hallucination
Handoff: Passes high-intent pre-sale questions or wholesale inquiries to staff
Syncs conversations, order details, customer tags, and internal notes seamlessly to your ticketing helpdesk like Zendesk or Gorgias.
Triggers: Policy exceptions, negative sentiment, or customer requests for a human agent
Automated actions: Compiles structured conversation summary, Appends verified Shopify order history, Creates or updates ticket in helpdesk
Handoff: Assigns priority ticket to appropriate support queue
Installing Chad on Shopify is fast and secure. Connect via OAuth from the Shopify App Store, enable the app embed in your active theme editor, and configure your store policies with Chad's engineering team.
Prerequisites:
Rollout timeline: Same-day installation with complete staging sandbox verification before going live.
Implementation steps:
Chad operates with deterministic guardrails configured by our engineering team. The agent operates strictly within approved documentation and permissions, and never claims unsupported capabilities.
Explore how the Shopify integration connects with Chad across industry workflows and operational solutions:
Industries: E-commerce, Consumer packaged goods
Solutions: Customer support automation, Order & returns automation
Read customer experiences“Literally half our ticket load disappeared overnight, and another large portion is being handled by Chad’s automated checks. Chad is the major reason why we’re incredibly lean and profitable.”
Chad connects securely via Shopify's official Admin API using scoped OAuth permissions. The agent reads order status, line items, and fulfillment tracking to resolve customer inquiries in real time without storing unnecessary shopper data.
Yes. Chad checks return eligibility against your configured parameters—such as item category, delivery date, and return window. Items marked final sale or past the return window are explained clearly or escalated to your staff for discretionary review.
Yes. Chad integrates with both Shopify and your ticketing platform. When an inquiry requires human intervention, Chad creates or updates the ticket in your helpdesk with full customer details, order history, and conversational context.
Installing the Chad app embed in your Shopify theme takes only a few minutes. Our team works with you to audit past tickets, map return policies, test order workflows in sandbox, and launch safely.
Explore all supported integrations or learn more about our operational solutions.
We’ll walk through the triggers, automated actions, and handoffs with your team.