Su Fen Goh

How to Connect Chad to Monday.com for Automatic Lead Sync

Chad now integrates seamlessly with Monday.com to automatically sync lead data. Monday.com is a flexible work OS with CRM capabilities, allowing centralized management of leads, contacts, accounts, and sales pipelines. Its customizable boards, automation workflows, and real-time collaboration help sales teams efficiently track every stage of the customer journey.

Costly Mistakes: Why Ecommerce Brands Overpay for Customer Support Software

Discover why ecommerce brands overpay for customer support software like Gorgias, Zendesk, and Kustomer. Learn how to avoid costly mistakes, leverage automation, and choose the right solution for your business. Save thousands while improving customer satisfaction with modern alternatives.

How to hire the right customer support agents

The top 5 customer support KPIs you should care about

Boost customer satisfaction and loyalty by focusing on these top five KPIs that every support team should track for exceptional service delivery

Improving your First Contact Resolution (FCR)

Improving first contact resolution helps decrease costs and improve customer loyalty

Enhanced order tracking: Real-time updates for every shipment

Easily reduce support costs and keep customers informed with real-time event updates for every shipment

How to make the Chad widget appear on your Shopify store

After setting up your Chad widget, make it appear on your website by following these simple steps in your Shopify admin.